Facebook and Instagram users from Tuesday will be able to appeal content — those still on the platform, apart from those taken down —to the independent Oversight Board in a major expansion of the board’s scope of work.
“So far, users have been able to appeal content to the Board, which they think should be restored to Facebook or Instagram. Now, users can also appeal content to the Board, which they think should be removed from Facebook or Instagram. The Board will use its independent judgment to decide what to leave up and what to take down. Our decisions will be binding on Facebook,” the Board said in a blog on its website Tuesday.
This new option rolled out will be available to all users over the coming weeks. The phased approach is important for ensuring there are no technical issues with the new functionality available to users, and is a standard part of releasing any new product or feature, the blog stated.
How does it work? After a person has exhausted Facebook’s appeals process, one will receive an Oversight Board reference ID in the support inbox and can appeal the decision to the Board. A person can appeal decisions on posts and statuses, as well as photos, videos, comments and shares.
“As content will be live on Facebook and Instagram, many people will be able to report the same piece of content. In these cases, multiple user appeals will be gathered into a single case file for the Board. As multiple users can report the same content, this means the Board may consider multiple submissions from users on a single case. To protect the privacy of those appealing to the Board, we will only include details in our decisions that could easily identify the person who reported the content if they have given permission for us to do so,” the blog said
In its first six months, the Board has begun publishing decisions on a wide range of highly significant content issues, including the ‘Zwarte Piet’ decision.
Facebook has also responded to the Board’s recommendations and referred the — a move initiated after the January 6 capitol Hill riots.
Meanwhile, speaking on the issue, Board’s administrative director, Thomas Hughes told Reuters in a phone interview that the new move will open the process up for any user, including Facebook employees, to refer another’s content.
The Oversight Board can also recommend policy changes, but Facebook does not have to enact these. Hughes said he expected a significant increase in the number of appeals due to the change.
Social media researchers and rights groups, according to the Reuters report, have argued for this expansion of the Board’s scope, saying it was necessary for the board to address misinformation and other controversial or harmful content allowed to remain on Facebook and Instagram.
Some critics, including a rival group dubbed “The Real Facebook Oversight Board,” have argued that Facebook needs more real-time and wholesale scrutiny of its systems and power than the board provides.
The company and the Board have said the panel is an independent body. Facebook has committed an initial $130 million to an irrevocable trust to fund it for about six years.
The board has 19 members, including former Danish Prime Minister Helle Thorning-Schmidt and several law experts and rights advocates.