GTPL Hathway Limited (GTPL), India’s largest Multi-System Operator providing digital cable tv and high-speed broadband services, has launched its new customer application, GTPL Buzz. The app, available on both the Android Play Store and iOS (Apple Store), introduces a range of new features and service offerings to enhance the customer experience.

According to a press release, The GTPL Buzz app enables customers to access and manage their GTPL accounts and explore a variety of new services:
• Cloud Gaming: GTPL Buzz introduces the first-ever commercial launch of Blacknut Cloud Gaming in India. As the world’s leading pure cloud gaming service, Blacknut offers a subscription-based model with over 500 premium AAA games. This allows customers to enjoy a vast catalog of games across multiple devices, including mobiles, tablets, PCs, Android Set Top Boxes, and Smart TVs, without needing expensive gaming consoles. Up to five family members can play simultaneously on different devices.
• TV Everywhere: Branded as GTPL Live TV, this service allows customers with active cable TV and/or broadband connections to watch live TV content on their mobile devices anytime, anywhere. The service provides access to live TV channels across two additional devices simultaneously, in addition to their set-top boxes.
• Distro TV: The integration of Distro TV within the GTPL Buzz app offers online streaming of various channels, including news, sports, entertainment, and lifestyle content in both Indian and international languages. This integration expands GTPL’s content library, offering customers seamless access to global entertainment options.

In line with the app launch, GTPL has also revamped its website, making it more modern, minimalistic, and user-friendly. The TV Everywhere and Distro TV services will soon be available on the website as well, providing access to GTPL’s entire customer base, which includes approximately 12 million Digital Cable TV homes and 1 million Broadband homes, at no additional cost.

Additionally, GTPL’s chatbot, GIVA, developed by Yellow.ai, is now available on GTPL Buzz and the revamped website, with plans to expand its availability to GTPL’s Facebook handle. The enhanced GIVA offers a one-stop solution for all GTPL services with a Natural Language Processing (NLP)-trained multimodal AI chatbot, enabling seamless self-service, sales, and support.

Anirudhsinh Jadeja, Managing Director of GTPL, expressed his excitement about the new launches:
“GTPL has always been at the forefront of introducing technological enhancements to serve the customers’ ever-evolving preferences. The launch of GTPL Buzz App and our enhanced website are significant steps forward, setting the pace for us to continue exceeding customer expectations. With the introduction of TV Everywhere and Distro TV services, we are excited to offer customers the convenience of accessing a wide range of Indian and International live TV channels on their devices, making content more inclusive.”

He added, “The India launch of Blacknut Cloud Gaming services offers customers the best gaming titles at an economical subscription fee. The enhanced GIVA ensures 24/7 availability of self-help options across multiple modes, in addition to our Centralized Call Centre and social media support.”