The Indian government on Saturday shot off a communiqué to Twitter Inc. expressing dismay at the US micro-blogging website’s failure to fully comply with the newly-implemented digital regulations.
“It is clear from your response that till date Twitter has not informed about the details of the Chief Compliance office as required under the (IT) Rules. Further, resident Grievance Officer and Nodal Contact person nominated by you is not an employee of Twitter Inc. in India as prescribed in the Rules. The office address of Twitter Inc. as mentioned by you is that of a law firm in India, which is also not as per Rules,” a letter from India’s Ministry of Electronics and Information Technology (Meity) stated.
The letter is addressed to Jim Baker of Twitter Inc. and signed by Rakesh Maheshwari, Group Co-coordinator, Cyber Law at Meity.
The letter is another round of eye-balling that Twitter and the Indian government have been having for over a month now.
The latest missive comes a day after Twitter had taken off the blue tick mark, signifying a verified account, from the personal handle of India’s Vice-President. It was restored a day later with sources at the micro-blogging website indicating the lapse was a result of a non-human decision taken as per existing Twitter rules on active and inactive accounts, according to media reports.
The Saturday communication to Twitter Inc. further states: “The provision for significant social media intermediaries under the Rules have already come into force on 26thMarch 2021…but Twitter has refused to comply with the provisions of the Rules.”
The letter highlighted that such continued defiance and “non-compliance” could lead to “unintended consequences including Twitter losing exemption from liability as intermediary available under section 79 of the Information technology (IT) Act, 2000”.
“The refusal to comply demonstrates Twitter’s lack of commitment and efforts towards providing safe experience for the people of India on its platform,” the government message said, adding, “Despite being operational in India for more than a decade, it is beyond belief that Twitter Inc. has doggedly refused to create mechanisms that will enable the people of India to resolve their issues on the platform in a timely and transparent manner.”
The letter then heaps shame on Twitter by saying “leave alone proactively creating” a fair mechanism on its platform, Twitter Inc. “is in the inglorious bracket of refusing to do so even when mandated by law”.
Issuing a clear warning on consequences of not following the law, the Indian government, however, has given Twitter a last chance to fall in line “as gesture of goodwill”.